Privacy Policy

2Personal Data We Collect

Mobile App & Device Storage

The iPhone and iPad app uses the same RV Log account and private records as the website. With your permission, it can access selected photos or your device’s location to help you create records. You can manage these permissions in your device settings and enter locations manually. Cached records and pending offline entries can remain on your device; pending entries sync when a connection is available. Check that records have synced before signing out or removing the app.

Information You Provide Directly

Account Registration

• Real name (first and last)
• Email address
• Password (hashed with Argon2, never stored in plain text)
• Age confirmation (18+)

Trip Logging & Travel Information

• GPS coordinates (latitude/longitude) of campgrounds and locations
• Address and city (derived from GPS via geocoding)
• Speed test results (speeds, latency, provider)
• Weather observations (temperature, conditions, altitude)
• Trip titles, dates, and descriptions
• Vehicle details (year, make, model)

Media & Content

• Photos and images you upload
• Photo timestamps and filenames
• Social media profile links (Instagram, YouTube)

AI-Assisted Notes

Magic Notes is an optional AI-assisted drafting feature available to eligible accounts. It is off unless the account explicitly opts in and is used only when you click the Magic Notes button.

• Data sent when used: selected entry details such as campground or location name, state, stay duration/month, rating, amenities, connectivity details, altitude, bathhouse/laundry notes, and existing notes.
• Data not sent: GPS coordinates, full address, site number, phone number, photos, sharing settings, user ID, collaborator data, payment data, or account credentials.
• User control: AI output is shown as a draft. It is not saved unless you choose to append or replace your Notes and then save the entry.
• Safety monitoring: We use safeguards to help prevent misuse of AI features. If a request is flagged as suspicious, we may record limited security-event metadata and a short excerpt for review, and may restrict access to AI features.

Information We Do NOT Collect

Information Collected Automatically

When you use rv-log.com, we automatically collect:

• Pages you access and features you use
• Time and duration of visits
• Device type, browser, and operating system
• IP address (for security and analytics)
• Session cookies (stored only during your session)
• Umami analytics data (privacy-focused, self-hosted — no third-party tracking)

3How We Use Your Data

Service Delivery & Account Management

• Creating and maintaining your account
• Processing subscriptions and payments
• Sending service notifications and updates
• Providing customer support

Trip Logging & Features

• Storing and organizing your trip logs
• Displaying your location history on maps
• Generating travel statistics and insights
• Supporting collaborative trip planning
• Calculating weather, elevation, and connectivity data
• Generating optional Magic Notes drafts when you have opted in and click the Magic Notes button

Analytics & Improvement

• Analyzing usage patterns via Umami analytics
• Improving features and user experience
• Detecting and preventing fraud or abuse
• Understanding how you use the Service

Legal & Safety

• Complying with legal obligations
• Protecting against fraud and security threats
• Enforcing our Terms and Conditions

4Third-Party Services & Data Sharing

We use several trusted third-party services that may receive limited personal data:

Maps & Location

Apple MapKit and Maps Server API

• Data: Map requests, location search text, and coordinates submitted for reverse geocoding
• Purpose: Rendering maps, finding locations, and converting selected coordinates to addresses
• Note: RV Log does not include your RV Log account ID in Apple Maps Server API requests
• Policy: Apple Privacy Policy

Automatic elevation and weather

When coordinates are available, RV Log may automatically look up missing elevation with Open Elevation and weather with Open-Meteo. These requests send coordinates rounded to three decimal places (about 110 meters of latitude), rather than your saved GPS precision. Rounded coordinates can still identify a location. Available device or entered elevation is used without an elevation-provider request. The website and updated app versions send these lookups through RV Log; older app versions may contact the elevation provider directly. RV Log does not include your account ID, notes, photos, or credentials in elevation or weather provider requests.

Payments

Stripe

• Data: Payment method, subscription tier, billing address
• Purpose: Processing subscriptions
• Security: PCI-DSS compliant; we never store full credit card data

Apple App Store Purchases

• Data: An account-linked purchase token, Apple transaction and product identifiers, purchase environment, and subscription status and renewal dates
• Purpose: Verifying purchases, restoring access, and processing subscription changes, expirations, and refunds
• Security: Apple handles App Store payment details. RV Log does not receive your full payment-card number or Apple Account password
• Policy: Apple Privacy Policy

Cloudflare R2

• Data: Photos and images you upload
• Purpose: Secure cloud photo storage
• Security: Photos are stored privately and served through authenticated access controls
• Policy: Cloudflare Privacy Policy

Email & Communication

Mailgun

• Data: Email address (only if you opt in)
• Purpose: Sending transactional and promotional emails
• Control: Manage preferences in your account settings

Analytics

Umami Analytics (Self-Hosted)

• Data: Aggregated usage data only (no personal info)
• Purpose: Understanding how the Service is used
• Privacy: Self-hosted on our own infrastructure — no data is sent to third-party analytics servers
• Cookies: Session-only (deleted when you close browser)

AI-Assisted Drafting

Anthropic Claude API

• Data: Only selected entry details needed to draft Magic Notes, as described in the AI-Assisted Notes section above.
• Purpose: Generating a plain-text draft for the Notes field when you explicitly use the feature.
• Control: The feature is opt-in and the generated draft is not saved unless you choose to save it.
• Policy: Anthropic Privacy Policy
• Provider changes: If we switch AI providers, we will update this Privacy Policy to name the new provider.

5Your Privacy Rights

You have comprehensive control over your personal data. All of these rights are self-served through your dashboard and happen automatically.

Right to Access Your Data

You can download all your personal data anytime.

• Log in → Settings → "Export My Data"
• Formats: CSV, ZIP archive, and JPG images
• Response time: Minutes (automated)
• Cost: Free

Right to Delete Your Data

You can permanently delete your account and all associated data.

• Log in → Settings → "Delete Account"
• Deletion is immediate and permanent
• Includes: Trip logs, photos, account info, and vehicle data
• No grace period; data cannot be recovered
• Cost: Free

Right to Data Portability

You can receive your data in a usable format for transfer to other services.

• Use "Export My Data" to download everything
• Data is suitable for import into other RV apps
• Response time: Minutes
• Cost: Free

Right to Correct Information

You can correct inaccurate information anytime.

• Edit your profile directly in the dashboard
• Update vehicle details and trip information
• Contact [email protected] if you need help

Right to Opt Out of Non-Essential Uses

• Marketing Emails: Unsubscribe via link in every email or Settings → Email Preferences
• Analytics: Opt out via browser cookie settings (may affect functionality)

Sensitive Data (TDPSA)

Under Texas law, we classify these as "Sensitive Personal Data":

• Precise GPS coordinates
• Inferred geolocation (derived addresses)
• Payment information

Your Control: You explicitly consent to GPS collection by using the Service. All data is private by default and never sold.

6Data Security & Safeguards

We implement industry-standard security measures to protect your personal data and maintain your privacy.

How We Protect Your Data

• Encryption in Transit: All data transmitted between your device and our servers uses industry-standard encryption protocols
• Password Security: Passwords are hashed using secure cryptographic algorithms and never stored in plain text
• Database Protection: User data is stored on secure servers with encryption and access controls
• API & Secrets Management: Sensitive credentials are stored securely
• Photo Storage: Photos are stored with secure access controls that prevent unauthorized viewing

Administrative Safeguards

• Limited access to databases containing personal data
• Logging and monitoring of administrative actions
• Data minimization principle (we collect only what's necessary)
• Regular security assessments and updates

Data Retention

• Active Accounts: Data retained as long as your account exists
• Deleted Accounts: Immediate and permanent deletion
• Database Backups: Retained for 30 days for disaster recovery only

Data Breach Response (3-Day Notification)

If a breach occurs affecting your personal data:

1. We investigate within 24 hours
2. Affected users notified within 3 days via email
3. Texas AG notified if 250+ residents affected (TDPSA requirement)
4. Public notice posted on rv-log.com

7Contact & Questions

Privacy Questions or Data Requests

For any privacy-related questions or to exercise your rights:

Self-Service Privacy Tools

The easiest way to manage your privacy is through your account dashboard:

• View & Export Data: Settings → "Export My Data"
• Delete Account: Settings → "Delete Account"
• Email Preferences: Settings → "Email Preferences"
• Correct Information: Edit Profile or Trip Details

Acknowledgment

By using rv-log.com, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree with any part of this policy, you should not use the Service.